2. KB0000002: Intel RSTe Service is not starting

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Usecase: At the bottom right corner, the Intel RSTe hidden icon shows a blue circle instead of a green check mark.

 

 

In the Services, the Intel Rapid Storage Technology service is stopped.

 

 

This can have multiple reasons.

  • BIOS settings are wrong.
  • The software needs administrator rights to start.
  • Hardware issue.
  • Driver issue.

We will focus on the driver issue.
Most of our Hawc servers use the Intel C612 chipset.
Therefore we need to install the correct driver pack.
Since this is an issue with the Intel RAID/AHCI controller we only need to install this driver pack.

You can find the driver pack in question here: Download driver pack.

After clicking on the link, save the file to your computer.
Then unzip the file.

When the file is unzipped, go into that folder.
Go into the following folder structure:

IRSTe->Driver->Windows

Here you will find the following folders:

 

 

Select the folder “SATA_RAID”.

There you will find two installers, one for 32-bit and one for 64-bit.
Normally you will only need the 64-bit installer: “AsusSetup64.exe”.

 

 

Once you get to this point, you have the choice on how to fix the problem.

  1. Install driver via the installer. This is mostly effective if you haven’t got the RAID driver installed yet.
  2. Install the driver via device manager.

When you choose option 2 read instructions below.
(When you choose option 1, the installation should be successful.)

Right click the start button and select device manager:

 

 

Once the device manager window has opened, go to “Storage controllers” and double click it.

 

 

Follow the steps below for the RAID controller, as well as the AHCI controller.

  1. Right click the controller and select update driver.
  2. Select “Browse my computer for driver software”.
  3. Point to the unzipped folder and the corresponding subfolder for the correct controller.
  1. Click the “next” button.
  2. After this it should automatically detect the correct driver and install it.
  3. When it is installed, repeat the same steps for the other controller.

 

When one of the two options is done, restart the server.

After the restart the hidden icon should show a green check mark indicating the service is now running.

 

 

Alternatively you can install the Intel RSTe successor, Intel VROC.

Intel VROC will need .Net Framework 4.7.2.
You can install Intel VROC first. The software can be found here: Click here
It will automatically uninstall Intel RSTe.

After you have installed it, it will prompt you to download .Net Framework 4.7.2. (If it is not yet installed.)
When you click yes, it will redirect you to a download page for .Net Framework 4.8.
After you have installed both, and restarted the server, the service should be stable.

(Notice: This is an enterprise RAID solution for NVMe SSD’s directly attached to Intel Xeon Scalable processors and it uses the new Intel Volume Management Device (Intel VMD) technology.
For regular client PC’s, Intel RST is still the advised software package.)

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